Privacy Policy
1. Introduction to Halo Diamonds Privacy Policy
Last Updated: August 31, 2024
At Halo Diamonds, we respect your concerns about privacy. References in this Privacy Notice to “we,” “us,” “our,” and “Halo Diamonds” are references to the entity responsible for the processing of your personal information, which generally is the entity that obtains your personal information. This Privacy Notice describes the types of personal information we collect about our consumers, how we use the information, with whom we share it, and the choices available to our consumers regarding our use of the information. We also describe the measures we take to protect information security and how you can contact us about our privacy practices.
This Privacy Notice applies to the personal information we obtain via your transactions and interactions with Halo Diamonds, including through your use of Halo Diamonds websites, mobile applications, social media pages, and other platforms that reference this Privacy Notice (“Online Channels”); your visits to our website, including when you complete our customer information collection cards, and when you connect with us via telephone, at our events and through surveys (“Offline Channels”); and through our third-party sources, including advertising and social media networks (collectively, the “Channels”). This Global Privacy Notice does not govern the collection or use of the information you provide in connection with the credit card companies.
2. Information we obtain
We collect personal information about you through various channels, as described above. The types of personal information we collect include:
contact information (such as name, postal address, email address, and mobile or another telephone number);
username and password;
payment information (such as your payment card number, expiration date, authorization number or security code, delivery address, and billing address);
customer service information (such as customer service inquiries, comments, and repair history);
photographs, comments, and other content you provide;
information regarding your personal or professional interests, date of birth, marital status, demographics, and experiences with our products and contact preferences;
purchase and transaction information;
the contact information you provide about friends or other people you would like us to contact;
location data (such as data derived from your IP address, country, state, and/or zip code) and the precise geolocation of your mobile device, where we have provided notice and choice, as appropriate;
clickstream data and other information about your online activities (such as information about your devices, browsing actions, and usage patterns), including across the Online Channels and third-party websites that we obtain through the use of cookies, web beacons, and similar technologies (see our Cookie Policy);
information we may obtain from our third-party service providers; and
other personal information we obtain through our Channels;
information you submit in connection with a career opportunity at Halo Diamonds, such as contact details, the information in your résumé (including work history, education, and language skills), and details about your current employment.
3. Cookies Policy
Halo Diamonds’ cookie policy. Cookies are an automated means by which we collect information on our website and track information about your use of our website. We use cookies to enhance your user experience, improve the functionality of our website, and provide a better service to you. When you visit our site, our web server sends a cookie to your computer, allowing us to recognize your computer and perform various functions.
By navigating this page, you consent to our cookie settings and agree that you understand this Cookies Policy and our Privacy Notice. Please note that you can restrict cookies by changing your browser settings; however, such restrictions may degrade your user experience and impact the functionality of our website.
What purposes do cookies serve?
1. Cookies Support Basic Website Functionality:
Some cookies are functional and necessary, supporting our website’s essential features, such as storing your shopping cart selections while you continue to shop and navigate to different pages of our website.
2. Cookies Can Help Improve the Quality of Our Website and Services:
Cookies collect information (including your IP address) to assess how you use our website, allowing us to improve the navigability of our site and provide you with a better service. We use this information to:
Provide aggregate and anonymous statistics on how our site is used.
See how effective our advertisements are by tracking where you click and which website you arrived from.
Provide feedback to carefully selected third-party partners that one of our visitors also visited their website.
Help us improve the site by reporting any errors you encounter during your browsing experience.
Provide you with improved site functionality by allowing access to additional services or restoring your shopping bag if you wish to return on a subsequent browsing session.
3. Cookies May Share Information With Our Carefully Selected Third-Party Partners:
Third-party cookies may share information with carefully selected partners to provide services on our site. The information shared is intended solely for use in providing the service or function (such as social media “like” and “share” buttons). Certain third-party cookies can be used to offer a customized user experience by providing you with interest-based services (see “Interest-Based Advertising”) both on this site and on some other websites as well. Some of these customized browsing experiences may be linked to third parties’ services that provide these services to recognize that you have visited our site. This information is used to inform you of Halo Diamond’s products and services, which may interest you. These cookies may also link to social media networks, such as Facebook, or provide advertising agencies with information about your visit, so that they can present you with advertisements for Halo Diamonds products and services that may be of interest to you.
Managing your cookie preferences
To manage all cookies on our site, including those served by us, you can change your browser settings. Please note that disabling, blocking, or deleting cookies in your browser settings may fully impact your ability to use our website.
Collection with cookies and other technologies
We use cookies, web beacons (including pixels and tags), web server logs, and other technologies that collect certain information about you by automated means through our Online Channels, including when you visit our websites, interact with our emails, use our apps, or interact with Halo Diamonds-related ads, content, tools, widgets, or plug-ins. You can learn more about these technologies and how to manage your preferences by visiting our Cookie Policy.
The providers of third-party apps, tools, widgets, and plug-ins on our Online Channels, such as Facebook “Like” buttons, also may use automated means to collect information regarding your interactions with these features. This information is collected directly by the features’ providers and is subject to these providers’ privacy policies or notices. To the extent permitted by applicable law, Halo Diamonds is not responsible for the information practices of these providers.
4. How do we use the information we obtain?
We use the personal information we obtain as described in this policy and rely on many legal bases to do so, as described further below, including:
performance of a contract with you;
our legitimate business interests;
compliance with a legal obligation, a court order, or to exercise or defend legal claims; or
your consent to the processing, which you can revoke at any time.
We use the information we obtain to perform a contract with you or to take steps at your request before entering into a contract, including to:
Transact with you and provide various products and services to you;
process and fulfill orders in connection with our products and services, and keep you informed about the status of your order;
create and manage your account with Halo Diamonds.
provide customer support (including repairs, alterations, cleaning, and other services); and
manage career opportunities, including for recruitment purposes, employee onboarding, and other Human Resources purposes.
We use the information we obtain based on our legitimate interests, which we can describe further upon request, including to:
operate, evaluate, and improve our business (including developing new products and services; enhancing and improving our services; managing our communications; analyzing our products and customer base; performing data analytics; and performing accounting, auditing, and other internal functions);
reduce credit risk and manage collections;
verify your identity.
send you promotional materials and other communications (including thank you notes, special occasion reminders, and other communications from sales professionals with whom you’ve engaged);
communicate with you via email, postal mail, phone, and other means about, and to administer your participation in, special events, contests, sweepstakes, programs, offers, surveys, and market research;
protect against, identify, and prevent fraud and other unlawful activity, claims, and other liabilities;
comply with and enforce relevant industry standards, contractual obligations, and our policies; and
respond to your inquiries.
Additionally, we process your personal information to comply with and enforce applicable legal requirements to which we are subject, as well as for the establishment, exercise, or defense of legal claims, whether in court proceedings or through administrative or out-of-court procedures.
We also use the information in other ways, for which we provide specific notice at the time of collection and obtain your consent to the extent required by applicable law.
5. Interest-based advertising
When you use our Online Channels, both we and certain third parties (such as our advertising networks, digital advertising partners, and social media platforms) collect information about your online activities over time and across third-party websites (including websites that serve our ads). We may use this information to provide you with targeted advertising about products and services that are tailored to your individual interests. We may also obtain information for this purpose from third-party websites on which our ads are served. You may see certain ads on other websites because we engage third-party ad buying networks (such as Facebook, Instagram, YouTube, Twitter, and Rubicon).
We can target our messaging to users through demographic, interest-based, and contextual means through such buying networks. Our ad networks may collect information on our behalf, including data about your visits to websites that serve Halo Diamonds advertisements, such as the pages or advertisements you view and your actions on the websites. This data collection occurs both on our websites and on third-party websites that participate in these ad networks. This process helps us track the effectiveness of our marketing efforts.
Our Cookie Policy provides details about the purposes of data collection via cookies and other technologies, as well as how to exercise your choices (such as changing your cookie preferences).
6. Information we share
We do not disclose personal information we collect about you, except as described in this Global Privacy Notice. We share personal information with service providers who perform services on our behalf, as instructed. We do not authorize these service providers to use or disclose the information except as necessary to perform services on our behalf or comply with legal requirements. Examples of these service providers include entities that process credit card payments, manage and reduce our credit risk, verify information, fulfill orders, and provide web hosting, analytics, and marketing services.
Additionally, we may disclose information about you:
If we are required to do so by law or legal process.
To law enforcement authorities or other government officials.
When we believe disclosure is necessary or appropriate to prevent physical harm or financial loss, or in connection with an investigation of suspected or actual fraudulent or illegal activity.
We also reserve the right to transfer personal information we have about you in the event we sell or transfer (or contemplate the sale or transfer of) all or a portion of our business or assets (including in the event of a merger, acquisition, joint venture, reorganization, divestiture, dissolution or liquidation).
7. How long do we retain personal information?
To the extent permitted by applicable law, we typically retain personal information we obtain about you for as long as it is needed:
for the purposes for which we obtained it, following the terms of this Privacy Notice, which generally means that we will keep your personal information for the duration of our relationship or as long as you keep your account open with us; or
to take into account applicable statute of limitation periods and comply with mandatory applicable laws.
As described in the “Your Rights and Choices” section of this Privacy Notice, to the extent provided by the law of your jurisdiction, you may request that we delete your information or restrict the processing of such information by contacting us as indicated below.
8. Your rights and choices
We offer you certain choices connected with the personal information we collect about you, such as how we use the information and how we communicate with you.
To update your preferences, please contact us at any time to request the removal of your information from our mailing lists, exercise your rights, or submit a request. You can reach us as indicated in the ‘How to Contact Us’ section of this Privacy Notice.
You can also unsubscribe from our mailing lists by following the “Unsubscribe” link in our emails.
To the extent provided by the law of your jurisdiction, you may request access to the personal information we maintain about you or request that we correct, update, amend, or delete your information, or that we restrict the processing of such information by contacting us as indicated below.
Where provided by law, you may withdraw any consent you previously provided to us or object at any time on legitimate grounds to the processing of your personal information, and we will apply your preferences in the future. This will not affect the lawfulness of our use of your information based on your consent before its withdrawal.
To exercise your rights, please contact us as indicated in the “How to Contact Us” section of this Privacy Notice.
To help protect your privacy and maintain security, we may take steps to verify your identity before granting you access to the information or complying with your request.
To the extent permitted by applicable law, we may charge a reasonable fee to comply with your request if we find it to be manifestly unfounded or excessive, or in case of an access request, to provide you with additional copies of the personal information we maintain about you.
When you use our Online Channels, both we and certain third parties (such as our advertising networks, digital advertising partners, and social media platforms) may collect personal information about your online activities over time and across third-party websites.
Certain web browsers allow you to instruct your browser to send Do Not Track (“DNT”) signals to websites you visit, informing those sites that you do not want your online activities to be tracked.
While our Online Channels are not designed to respond to all types of DNT signals or similar mechanisms from browsers as there is no common, industry-accepted standard for doing so, when we recognize a relevant DNT signal, we aim to suppress the third-party tags that are used to recognize your computer once you navigate away from our site and which are used to present you with Halo Diamonds advertisements.
In our Cookie Policy, we provide information about how you can manage your cookie preferences and the choices you can make in connection with the personal information we collect about you through automated means.
To learn more about managing your preferences regarding the data we collect automatically, please visit our Cookie Policy.
9. Data transfers
We transfer the personal information we collect about you to the United States and countries outside the country where the information was initially collected, including the jurisdictions in which our service providers operate.
Those countries may not have the same data protection laws as the country in which you initially provided the information.
When we transfer your information to other countries, we will implement appropriate safeguards to ensure that we protect that information in accordance with the principles described in this Global Privacy Notice.
10. How do we protect personal information?
We maintain administrative, technical, and physical safeguards designed to protect the personal information you provide against accidental, unlawful, or unauthorized destruction, loss, alteration, access, disclosure, or use.
11. Children’s personal information
Our Online Channels are designed for a general audience and are not directed to children.
We do not knowingly collect or solicit personal information from children under the age of 13 (or other relevant age, as applicable pursuant to relevant law) through our websites and apps.
If we become aware that we have collected personal information from a child under such age, we will promptly delete the information from our records.
If you believe that a child under such age may have provided us with personal information, please contact us as specified in the “How to Contact Us” section of this Global Privacy Notice.
12. Links to non-Halo Diamonds sites and services
For your convenience and information, our Online Channels may provide links to non-Halo Diamonds sites, apps, and services that may be operated by companies not affiliated with Halo Diamonds.
These companies may have their own privacy notices or policies, which we strongly suggest you review.
Our products and services may also be made available to you through third-party platforms (such as app stores) or other third-party channels.
We are not responsible for the privacy practices of any non-Halo Diamonds sites, apps, or services.
13. Updates to our Privacy Policy
This Privacy Notice (including any addendum) may be updated periodically to reflect changes in our personal information practices.
For significant changes, we will notify you by posting a prominent notice on our website, indicating at the top of the Notice when it was most recently updated.
14. How to contact us
If you would like us to update information we have about you or your preferences/or if you have any questions or comments about this Privacy Notice, please contact us by email at:
You may also write to:
Halo Diamonds
c/o Customer Relations Department
13014 N. Dale Mabry Hwy. Suite 330
Tampa, Florida, 33618