Frequently Asked Questions
What is a Halo Diamond?
Halo Diamonds are exclusive diamond simulants that to the naked eye look identical to mined diamonds. We use these beautiful diamond simulants in our durable gold settings to create an affordable and cherished piece of jewelry.
Are they diamonds?
Halo Diamonds are the best diamond alternative on the market. They simulate diamonds so perfectly, visually they are practically indistinguishable from flawless, colorless mined diamonds. Halo Diamonds feel and wear as a mined diamond would; they are eco-friendly and cost significantly less. They have different chemical composition from mined diamonds.
Can I have another jeweler set a Halo Diamond?
While you can have another jeweler set a Halo Diamond or perform maintenance on your jewelry, your warranty will be voided. We highly recommend working with our skilled customer service team and master jewelers to set or maintain your Halo Diamond jewelry.
How long will it take to receive my order?
All of our Halo Diamond jewelry is made to order by our highly trained craftsmen; therefore, you will receive your order within 3 weeks.
Can my ring be resized?
All new ring orders come with one free resizing. The customer is responsible for the shipping and handling and we will take care of the rest. Charges will apply for any additional resizing requests.
How do I care for my jewelry?
It is important to take care of your new jewelry purchase. As with any jewelry, daily wear and contact with dust and pollution can dull your jewelry. An occasional cleaning using a soft jewelry cloth or gently use liquid soap and your fingers to clean your jewelry will keep it brilliant.
Never use a rough brush or an abrasive cleaner as that will scratch your jewelry. It is important to have your purchase professionally cleaned yearly to keep it in good condition and check for any need for repairs.