Shipments and returns

Shipping

Please allow up to 14 business days to receive your order since we are preparing your jewelry based on your specifications at time of order.
Once your order is ready, you will receive an email with the tracking number for the package.

Halo Diamonds provides the following protection:

  • + Shipped via UPS to ensure safe delivery
  • + All deliveries must be made to a physical address. We do not ship to P.O. Boxes
  • + Requires an adult signature upon delivery

Return Policy

If for any reason you are not completely satisfied with your order, we offer a 30 day money back guarantee.

Please contact customer support for a return authorization number.
customerservice@halolabdiamonds.com

It is recommended the item be returned with insurance and signature confirmation. All returns must be in new condition with all original packaging and documentation. Halo Diamonds is not responsible for packages until we receive and sign for them. Returns must be postmarked within 30 days of receiving your order.
Halo Diamonds is not responsible for lost or stolen items.

All refunds are credited to the same form of payment that was used to make the purchase. Please allow 3-5 business days for refunds to be processed.